Don't panic! Take a deep breath report the issue in the Circles.Life app > Help > Report Data Issue. You'll be taken through some troubleshooting techniques that may resolve the issue. If the issue still persists after you've tried all the methods displayed, you can head to the next step to provide us with more information such as the extent of the issue and location. You'll also have the option of attaching your speedtest results from the Network Diagnostics function in the Circles.Life app.
Please be as detailed as possible to help us understand your service issues better (What location are you having the issue? What isn't working: data, SMS, calls, slow internet?)
We will get you up and running in no-time!
If you're subscribed to the UNLIMITED Data Add-on, you may have hit the quota for 4G+ speeds. Check your dashboard to check if your data has been throttled. To get back to 4G+ speeds, just purchase a Boost, turn on/off airplane mode and you'll be back up to high speeds!
If you need to, reach out to us:
- If you're viewing this on your desktop, you can Live Chat with us here.
- If you're on the Circles.Life app, Live Chat with us here.
- Otherwise, our other contact channels can be found here.