Don't panic if you do not have data connection! Take a deep breath report the issue in the Circles.Life app > Help > Network Diagnosis. You'll be taken through some troubleshooting techniques that may resolve the issue.
Your data issue could be due to incorrect APN settings.
For iOS devices, SUNSURF APN should automatically be picked up.
- Go to Settings -> Cellular -> Cellular Data Options -> Cellular Data Network -> APN
- If there is no option to view your APN:
Tap the Reset Settings button in Settings -> General -> Reset -> Reset Network Settings
For Android devices, please check if you're connected to SUNSURF APN.
Go to Settings -> Back-up & Reset -> Network Settings Reset -> Reset Settings
- To check:
- Settings > Mobile Networks > Access Point Names
- Should you see the "sunsurf" option from the list, please enable ONLY this APN
- If still not showing, try the steps below:
- Settings -> General -> Reset -> Reset Network Settings (For Dual SIM devices)
- Settings -> More -> Mobile Network -> Select Sim Card -> Sim1/2 (kindly choose the SIM# of your Circles SIM) -> Access Point Names
- To reset network settings:
- Go to Settings -> Back-up & Reset -> Network Settings Reset -> Reset Settings
If the issue still persists after you've tried all the methods displayed, you can head to the next step to provide us with more information such as the extent of the issue and location. You'll also have the option of attaching your speed test results from the Network Diagnostics function in the Circles.Life app.
Please be as detailed as possible to help us understand your service issues better (What location are you having the issue? What isn't working: data, SMS, calls, slow internet?)
We will get you up and running in no time!