If you have chosen a new number when buying your plan, you can request to transfer your old number anytime through the CirclesCare app. It takes no time, it's free* and you'll get 2 GB /mo Bonus Data! What's not to love?
Just keep in mind that the number you are transferring should be registered under your ID with your donor telco.
Not the case?
If your number was registered under your mother's name for example, the process is slightly different - check it out here.
Here is how you can request to transfer your number through the CirclesCare app:
Step 1: Open the CirclesCare app > Settings > Port number from another telco
Step 2: Fill in all the fields
Key in the number you want to transfer in the field "phone number". Indicate if your number is pre-paid or post-paid (we can only transfer post-paid numbers!) as well as your donor telco. Lastly, choose the date of porting. The transfer process will be initiated on the night of the date you choose here.
Step 3: Tick "Yes" under the question "Registered with the donor telco under your own NRIC/ID?"
Be sure to check that your number is registered under your name with your previous telco before ticking "Yes" or it will cause the porting process to fail. (If the number you are transferring is not registered under your own name, please refer to this process.)
Step 4: Click "Next" in the top right corner of your screen and enter your NRIC/ID to confirm the port-in request
Step 5: Sit back and relax!
You should be redirected to the screen below. You'll be notified by email and in the CirclesCare app once the porting process is initiated and again when it's complete!
Have other questions about porting? Head to our Porting FAQ section!
*If your number is still under contract with your donor telco, they may charge you termination fees if you transfer your number before your contract is over.