Yes! You can transfer your post-paid number even if it is not registered under your own name (eg. under your mother's name) with your donor telco. We will do a transfer of ownership for you. Here's what you need to do:
During Sign up:
Step 1: Click on 'Keep your number'
Step 2: After filling in the details, select 'No' when asked if this number is registered under your own NRIC/ID
Step 3: Complete your order and check out
After receiving your SIM card:
Step 1: Open the CirclesCare app > Settings > Port number from another telco
Step 2: Fill the fields to complete your transfer request
Fill in the relevant details. The porting process will be initiated on the night of the date that you choose.
Step 3: Tick "No" under the question "Registered with the donor telco under your own NRIC/ID?"
You are now able to fill in your NRIC/ID number and upload your signature. We will be changing the ownership of the number to the person this NRIC/ID number belongs to.
Continue scrolling and you will see the 'Registered Owner's Details'. This is where you upload the information and NRIC/ID of the current owner of the number (eg. your mother's NRIC/ID if your number is registered under your mother's name) along with their signature. This information needs to be the same as what is with your existing telco. If there is a mismatch, the transfer will fail.
Please make sure that all the details on the NRIC/ID picture that you upload are clear.
Step 4: Click "Next" in the top right corner of your screen and enter your NRIC/ID to confirm the request
Step 5: Sit back and relax!
You should be redirected to the screen as shown above. You'll be notified by email and in the CirclesCare app once the transfer process is initiated!
Please note that the time it will take to complete the transfer of ownership is dependent on your previous telco.
If you have other questions about porting, you can browse through our Porting FAQ section
Still have questions? Reach out to us: