Yes! You can transfer your post-paid number even if it is not registered under your own name (eg. under your mother's name) with your donor telco. We will do a transfer of ownership for you.
However, you can only do this after joining us. You'll have to pick a temporary number during the Sign Up process first and then wait until we activate your account before requesting for the transfer through the CirclesCare app.
Here is how to request to transfer your number through the CirclesCare app with a transfer of ownership:
Step 1: Open the CirclesCare app > Settings > Port number from another telco
Step 2: Fill the fields to complete your transfer request
Fill in the phone number you want to transfer in the field "phone number", indicate if your number is pre-paid or post-paid as well as your donor telco, and choose the date of your porting. The porting process will be initiated on the night of the date that you choose.
Step 3: Tick "No" under the question "Registered with the donor telco under your own NRIC/ID?"
You are now able to fill in your NRIC/ID number and upload your signature. We will be changing the ownership of the number to the person this NRIC/ID number belongs to.
Continue scrolling and you will see the 'Registered Owner's Details'. This is where you upload the information and NRIC/ID of the current owner of the number (eg. your mother's NRIC/ID if your number is registered under your mother's name) along with their signature. This information needs to be the same as what is with your existing telco. If there is a mismatch, the transfer will fail.
Please make sure that all the details on the NRIC/ID picture that you upload are clear.
Step 4: Click "Next" in the top right corner of your screen and enter your NRIC/ID to confirm the request
Step 5: Sit back and relax!
You should be redirected to the screen as shown above. You'll be notified by email and in the CirclesCare app once the transfer process is initiated!
Please note that the time it will take to complete the transfer of ownership is dependent on your previous telco.