You can ask for a refund from one year (365 days) after the placement of your guarantee deposit. Please note that we reserve the right to reject any guarantee deposit refund request. By default, your guarantee deposit will be refunded when you terminate your account.
If your request has failed, you can submit another deposit refund request. Please note that you can only submit this request up to 3 times. Upon 3 repeated failed requests, we reserve the right not to process any further refund requests.
Reach out to us with your request: