If the transfer of your number to the Circles.Life network failed because your number is suspended / inactive with your existing telco, you will need to contact your existing telco to find out how to reactivate your number.
Once your existing telco has ensured that your number is now active and is no longer under suspension, you can initiate the porting process again through the CirclesCare app > Settings > Port number from another telco. You can find out more on how to request to transfer your number through the CirclesCare app here.
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