If the number you want to transfer to the Circles.Life network is a prepaid number, here's what you can do:
- Convert your prepaid number into a postpaid number with your old telco (your existing mobile service provider).
Your old telco is SingTel: Just go to one of their stores in Singapore to have your prepaid number migrated to a postpaid number.
Your old telco is StarHub: Go here.
Your old telco is M1: Go here.
Not sure to understand the difference between prepaid and postpaid?
Read this FAQ!
- Once that is done, try again to port-in your number through the CirclesCare app.
Not sure how to request a port-in with CirclesCare?
You just need to go to Settings > Port number from another telco in the app and submit your port-in request!