If the transfer of your number failed because your transfer of ownership has been rejected, this may be because the information you provided of the current owner may not have been correct.
We would recommend contacting your current telco if you're unsure of who's name the number is under!
You should also make sure that your pictures are in jpeg, png or pdf format and do not exceed 8 MB each.
Head here for a more detailed guide on how to request the transfer of your number with a transfer of ownership!
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