What can I do if my SIM card is damaged or dysfunctional?

Steps to Resolve a Damaged SIM Card:

1. Verify Your SIM Card Status:
   If you suspect your SIM card is damaged or not functioning properly, start by confirming the following:

   • Ensure the SIM card is correctly inserted into the SIM slot.
   • Test the SIM card in another device to see if the issue persists.
   • If your phone was previously issued by another telco (e.g., Singtel, Starhub, or M1), it may be network-locked. Confirm where the phone was sourced from and check if it’s locked to a specific network. This issue doesn't apply to locally issued phones.

2. Activate Your SIM Card:
   If the SIM card is new but still not working, it may need to be activated. Follow these steps:

   • Visit the activation page by clicking HERE
   • Alternatively, activate your SIM using the Circles.Life app by downloading the latest version here: iOS / Android 

3. Need a Replacement?
   If your SIM card is confirmed to be damaged and requires replacement, follow the detailed instructions on how to get a new one here.

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