What can I do if my SIM card is damaged or dysfunctional? Happy from Happiness at Circles.Life Updated December 13, 2019 11:12 Follow No worries, just reach out to us: If you're viewing this on your desktop, you can Live Chat with us here! Otherwise, our other contact channels can be found here. After that, just hang tight! Your new SIM should be on its way soon. Related articles My SIM card is defective - how do I get a new one? What can I do if my SIM card or my phone gets lost / stolen? $1 Million Termination Fee Fund How do I transfer my number? What does "Adjustment" mean on my bill?