We're really sorry to see you go. 😔
If you're considering terminating your service, here’s what you need to know:
✔️ No Outstanding Balance
✔️ Have completed two billing cycles
✔️ Call us by 12 PM on or before the last day of the month to request termination.
We’d love the opportunity to hear your feedback.
How to submit your termination request:
🗣️📞 Call us at +65 8808 6868
Available Monday to Sunday, 9 AM to 6 PM, and our friendly customer service team will assist you.
Porting Out?
If you’re moving your number to a new provider, share your account number (starting with “LW”) with them. Keep your line active during the transfer to ensure a smooth termination once the process is complete.
🔗 For detailed steps, click [here].