We’re so sad to see you go, but here’s how you can request for a termination of your Circles.Life plan:
Just head to this link and login with your NRIC/ID and Order ID or Circles.Life phone number.
Scroll down and click 'Terminate number'.
You'll receive an OTP verification to the phone number you've provided during your signup. This is to ensure that only you are able to make any changes to your account!
Once you've successfully entered your OTP, you'll need to fill up a request form.
That's it! Our Customer Happiness Experts will reach out to you for assistance.
- To terminate within the month, just request for a termination before 12pm on the last day of the month.
- You'll receive an email from us confirming your termination request (if you requested for termination through our voicemail service, you'll receive an email from us asking you to schedule your termination.)
If you're viewing this on your desktop, you can Live Chat with us here.
If you're on the Circles.Life app, Live Chat with us here.
Otherwise, our other contact channels can be found here.
We'll hold back our tears as you say goodbye. If you decide you no longer want to cancel your plan, you can select 'Cancel My Request' on the confirmation email we sent you, or log back into your account on our website, head to 'MANAGE ORDER' and select 'Cancel Termination'. You can find out more on that here.
Our other contact channels can be found here.