I'm not able to use the data! What should I do?

This article refers to Circles.Life Jetpac product. If you have purchased a post-paid mobile plan from Circles.Life, please refer here for roaming related FAQs.

Ensure Data Roaming is enabled on the Jetpac eSIM line in your Phone Settings:

1. For iOS Phone Models
   1. Open the Settings application and go to Mobile Data > Select eSIM (Jetpac eSIM Data Line) > Select "Data Roaming" option to turn it on
2. For Android Phone Models
   1. Open the Settings application and go to Connections > Mobile Networks > Select "Data Roaming" option to turn it on

If you are latched to a network but unable to connect to data, check the APN and IMSI selected in your phone settings by the following steps:

1. Check for the Access Point Names (APN)

   • The APN must be set to one of these: mobile, plus or internet, depending on what country you're roaming in
     
     

   • Country	APN
     Australia	plus or internet
     Austria	internet
     Portugal	plus or internet
     Bangladesh	mobile
     Belgium	plus or internet
     Bulgaria	plus or internet
     Spain	plus or internet
     China	mobile
     Croatia	plus or internet
     Cyprus	internet
     Czech Republic	plus or internet
     Denmark	plus or internet
     Estonia	plus or internet
     Finland	plus or internet
     France	plus or internet
     Germany	plus or internet
     Greece	plus or internet
     Hong Kong	mobile
     Hungary	plus or internet
     Iceland	plus or internet
     India	mobile
     Indonesia	mobile
     Ireland	plus or internet
     Israel	plus or internet
     Italy	plus or internet
     Japan	mobile
     Liechtenstein	plus or internet
     Lithuania	plus or internet
     Luxembourg	plus or internet
     Macau	mobile
     Malaysia	mobile
     Malta	internet
     Myanmar	mobile
     Netherlands	plus or internet
     New Zealand	mobile
     Turkey	plus or internet
     Norway	plus or internet
     Pakistan	mobile
     Philippines	mobile
     Romania	plus or internet
     Slovenia	plus or internet
     South Korea	mobile
     Sweden	plus or internet
     Switzerland	plus or internet
     Taiwan	mobile
     Thailand	mobile
     United Kingdom	plus or internet
     United States	plus or internet
     Vatican City	plus or internet
     Vietnam	mobile

      
   • For iOS Phone Models
     1. Open the Settings application and go to Mobile Data > Select eSIM (Jetpac eSIM Data Line) > Select option to "Turn On This Line"
     2. Go to Mobile Data Network
        1. 
     3. Under the Mobile Data section, in all the APN field, set the correct APN according to table above
        1. 
     4. Leave the username and password field empty
     5. Restart your phone once you have changed your APN
        
        
   • For Samsung Models
     1. Open the Settings application and go to Connections > Mobile Networks > Access Point Names > Select eSIM (Jetpac eSIM Data Line)
     2. Under the APN row, click on it and set the correct APN
     3. The other fields do not need to be edited
     4. Restart your phone once you have changed your APN

1.  

2. Check for the IMSI used

   • The IMSI must be set to one of these three: 26, 25 or 7, depending on what country you're roaming in
     
     

   • Country	IMSI
     Australia	25
     Austria	7
     Portugal	25
     Bangladesh	26
     Belgium	25
     Bulgaria	25
     Spain	25
     China	26
     Croatia	25
     Cyprus	7
     Czech Republic	25
     Denmark	25
     Estonia	25
     Finland	25
     France	25
     Germany	25
     Greece	25
     Hong Kong	26
     Hungary	25
     Iceland	25
     India	26
     Indonesia	26
     Ireland	25
     Israel	25
     Italy	25
     Japan	26
     Liechtenstein	25
     Lithuania	25
     Luxembourg	25
     Macau	26
     Malaysia	26
     Malta	7
     Myanmar	26
     Netherlands	25
     New Zealand	26
     Turkey	25
     Norway	25
     Pakistan	26
     Philippines	26
     Romania	25
     Slovenia	25
     South Korea	26
     Sweden	25
     Switzerland	25
     Taiwan	26
     Thailand	26
     United Kingdom	25
     United States	25
     Vatican City	25
     Vietnam	26

      
   • For iOS Phone Models

     1. Open the Settings application and go to Mobile Data > Select eSIM (Jetpac eSIM Data Line) > Select option to "Turn On This Line"

     2. After that go to SIM Applications > Mode > Select "Manual" option and choose the correct IMSI as in table above
     3. Restart your phone once you have changed your IMSI
        
        
   • For Samsung Models
     1. Open the Settings application and go to Connections > SIM card manager > Turn on eSIM (Jetpac eSIM Data Line) by selecting it
     2. Close the Settings application and open a new application called SIM Toolkit (also called the STK Services app on some phone models)
     3. Select the correct Country you are travelling to
     4. After that go to Mode > Select Manual and choose the correct IMSI
     5. Restart your phone once you have changed your IMSI

If you're facing data issues after checking your APN and IMSI settings, you can manually change the network to any of the allowed networks (list available here)

For iOS Phone Models

1. Open the Settings application and go to Mobile Data > Select eSIM (Jetpac eSIM Data Line) > Network Selection
2. Uncheck the "Automatic" option and manually choose a different network brand in the country, based on this list

For Android Phone Models

1. Open the Settings application and go to Connections > Mobile Networks > Network Operators
2. At the bottom of the screen, click on the correct eSIM (Jetpac eSIM Data Line)
3. Uncheck the "Select automatically" option and manually choose a different network brand in the country, based on this list