This article refers to Circles.Life Jetpac product. If you have purchased a post-paid mobile plan from Circles.Life, please refer here for roaming related FAQs.
Delays are based on ‘gate’ delay reporting from airlines and airports to FlightStats (our third party flight data tracker). Should FlightStats report a qualifying delay the system will issue the lounge vouchers . A delay can be made up of one single announcement or a cumulation of individual announcements adding up to the delay threshold.