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I'm not able to use the data! What should I do?

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Happiness at Circles.Life
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This article refers to Circles.Life Jetpac product. If you have purchased a post-paid mobile plan from Circles.Life, please refer here for roaming related FAQs.

 

To use the data,

  1. For iOS Phone Models
    1. Open the Settings application and go to Mobile Data > Select eSIM (Jetpac eSIM Data Line) > Select "Data Roaming" option to turn it on
  2. For Android Phone Models
    1. Open the Settings application and go to Connections > Mobile Networks > Select "Data Roaming" option to turn it on

If you are latched to a network but unable to connect to data, check for the following steps:

  1. Check for the Network Selection
    1. For iOS Phone Models
      1. Open the Settings application and go to Mobile Data > Select eSIM (Jetpac eSIM Data Line) > Network Selection
      2. Uncheck the "Automatic" option and manually choose a different network brand in the country, based on this list
    2. For Android Phone Models
      1. Open the Settings application and go to Connections > Mobile Networks> Network Operators
      2. At the bottom of the screen, click on the correct eSIM (Jetpac eSIM Data Line)
      3. Uncheck the "Select automatically" option and manually choose a different network brand in the country, based on this list

  2. Check that the IMSI selected is correct, based on the country you're in.
    1. For iOS Phone Models
      1. Open the Settings application and go to Mobile Data > Select eSIM (Jetpac eSIM Data Line) > Select option to "Turn On This Line"
      2. Go to SIM Applications > Country and select the country you are travelling to
      3. After that go to Mode > Select Manual and choose the correct IMSI based on this list for the country you are traveling to
    2. For Android Phone Models
      1. Open the Settings application and go to Connections > SIM card manager > Turn on eSIM (Jetpac eSIM Data Line) by selecting it
      2. Leave the Settings application and open a new application SIM Toolkit (or called the STK Services app on some phone models)
      3. Select the correct Country you are travelling to
      4. After that go to Mode > Select Manual and choose the correct IMSI based on this list for the country you are traveling to

  3. Check for the Access Point Names (APN)
    1. For iOS Phone Models
      1. You can view your APN settings in one of the following locations:
        1. Settings > Cellular > Cellular Data Options > Cellular Network
        2. Settings > Mobile Data > Mobile Data Options > Mobile Data Network
      2. You might not be able to change the cellular data settings depending on your carrier.
    2. For Android Phone Models
      1. Open the Settings application and go to Connections > Mobile Networks> Access Point Names
      2. Choose the correct eSIM and ensure your APN is set to one of the following 3 - mobile, internet or plus
  4.  

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