You lost your Circles.Life SIM card? No worries, you can order a new one with the same number from your Circles.Life account in a matter of minutes and get it delivered as fast as on the same day.
Please note that your line will be automatically suspended from the moment you reorder a new SIM card and until you receive it at home. Reorder your SIM as quickly as possible to avoid any fraudulent activity with your lost SIM (any usage between the loss of your SIM and the moment you suspend your line is chargeable).
1. Go to ‘MANAGE ORDERS’ in the top right corner of your screen and login with your NRIC/ID and Order ID or Circles.Life phone number.
2. Scroll down to ‘Report Lost SIM card’. You'll receive an OTP verification via the email you have provided during your signup. This is to ensure that only you are able to make any changes to your account!
3. Select your Circles.Life number, enter your NRIC/ID number and hit "Report and Schedule Delivery"
3. Fill in the delivery details and click on “Schedule Delivery"
4. Sit back and relax, your new SIM card will be delivered to you shortly!
You can also order a new device over here.
If you lost your SIM abroad, report the lost SIM by logging in to your account through our website and get your new SIM delivered when you're back!
If you need help, you can reach out to us here:
- If you're viewing this on your desktop, you can Live Chat with us here.
- If you're on the Circles.Life app, Live Chat with us here.
- Otherwise, our other contact channels can be found here.
Please note that we will charge a SIM replacement fee* of $25 for the new SIM. This charge would be reflected in your next bill.
*Initial delivery fees are waived off. If your SIM card delivery fails, you'll be charged $15 for each redelivery attempt.