Roaming is only available on the $29 /mo Base Plan, $10 Plan and Family Plan.
Please be aware that roaming charges shown in your in-app Upcoming Bill may not always be fully updated in real-time. When using Data Roaming, updates may take up to 30 minutes to reflect in the Circles.Life app. For SMS and Voice Roaming, it may take longer for charges to appear.
Unfortunately, this delay is beyond our control, as it depends on the information we receive from the network operators in the country where you're roaming.
Rest assured, the final charges will be accurately reflected in your bill. You can refer to the applicable roaming rates on our rates page.
If you’ve incurred AutoRoam or Pay-As-You-Go (PAYG) roaming charges and believe you were wrongly charged, you can now request a waiver easily. Simply submit a request through our app by following the steps outlined here.
If you are traveling and would like to avoid any unexpected roaming charges, ensure you have turned off both Roaming in the Circles App and your device here.