Before you request to transfer your number to Circles.Life, here are a couple of things you should keep an eye out for! You'll need to make sure that:
1. Your number is registered under your NRIC with your current telco.
The number has to be registered under your NRIC with your current telco.
The NRIC you upload during your sign up needs to be the same NRIC that is linked to your number with your current telco!
If you're not sure which NRIC your number is under, just check your monthly bills! The name on your bills will be the name that is linked to your postpaid number. If you need to check which specific ID is linked to this number, call your current telco to check. Note that if your ID number has changed, you'll need to update this with your current telco first before signing up with us!
Number not under your own NRIC? You can do a transfer of ownership when you request to transfer your number (find out how here).
2. Your number is not inactive/suspended with your current telco
3. You do not have any outstanding balance under that number
Hotline numbers -
Singtel: 1688
Starhub: 1633
M1: 1627
4. This is your first time porting in to Circles.Life within the month
For example, after you have ported in on 2nd Nov and ported out on 15th Nov, if you attempt port-in on 28th Nov, your second port in attempt will fail.