WhatsApp Roaming is only available on the $28 /mo Base Plan.
Only WhatsApp messaging is covered with WhatsApp Passport. If you’ve chosen to turn on WhatsApp Passport and Data Roaming, this means that normal Data Roaming and WhatsApp audio and video calls will work and will be charged at the roaming rates of the country you’re in.
To avoid being charged for data roaming, select the ‘WhatsApp Passport only’ option after you activate WhatsApp Passport on your CirclesCare app > Customize > Plus > WhatsApp Passport. This means that you can send unlimited WhatsApp messages during the subscription period you’ve chosen but your normal data roaming will not work, helping you avoid any surprise charges.
If you’ve already selected the ‘WhatsApp Passport only’ option and you’re still being charged for data roaming even though you haven’t made any voice or video calls, drop us a message and we’ll look into it with you: