As an existing customer, the fastest and most convenient way to change or upgrade your plan is through the Circles.Life app. The app will show you all the plan change options specially designed for you.
Note: Some promotions and new plans are exclusively designed to welcome new customers to Circles.Life.
Here’s how to do it:
- Step 1: Open your Circles.Life app. In the Homepage, click on ‘Upgrade here’
- Step 2: On the next page, select ‘Upgrade your plan’
- Step 3: Choose your plan and and click ‘Select Plan’
- Step 4: Once confirmed, click ‘Change my plan’
Important:
Plan change requests submitted by the 25th of the month will be activated by the 2nd of the following month.
- Example 1: Request submitted on 24th January, plan change takes effect by 2nd February.
- Example 2: Request submitted on 26th January, plan change takes effect by 2nd March.
Any waivers, add-ons, or bonuses associated with your old plan will be reset unless explicitly retained (e.g., 5G add-ons and roaming packs actively opted in).
How can I confirm my plan change has happened?
Before your new plan takes effect, please log in to the Circles.Life app and click on "Upgrade here" to confirm your plan change. You will be able to view the confirmation details, including the start date of your new plan and its updated features, similar to the screenshot in step 5 above.
Once your new plan is active, simply log in to the Circles.Life app and tap on "Plan Details" on the homepage to view the updated plan information.