Once you receive your SIM card, you'll be able to transfer your number here (please note that this is only accessible through a mobile browser). This process is also applicable for a Primary SIM under the Family Plan.
If you are a Sub-SIM under the Family Plan, you can only transfer your number after receiving a Circles.Life assigned number, which will be emailed to the Primary SIM's email address once it’s activated. Once you have your assigned number, follow these steps:
- Download our Circles.Life app here (please open the link on a mobile phone).
- Log in to the app using your Circles.Life assigned number.
- Click Profile > Account > Port-in number
4. Enter the details of your existing number from the other telco.
Things to note before transferring your number:
- DO NOT terminate your number with your current telco. If you do, we won’t be able to transfer your number to Circles.Life, and that would be a huge setback!
- Your service with your current telco will be automatically terminated once we’ve successfully transferred your number to Circles.Life.
- If your contract has already ended, you will not incur termination fees. However, if you're unsure, we recommend checking with your current telco about any potential fees before you initiate the transfer.
If you initially opted for a new number but later decide to transfer your existing number, you can do so through our Circles.Life app. For more details, refer to this article.
** Please note that you'll not be able to port in to Circles.Life more than once within the same month**
When will my number transfer be completed?
We'll initiate the transfer of your number late in the evening to minimize disruption:
- If activated BEFORE 1 pm the transfer will take place on the same day 11:30 pm-2:00 am.
- If activated AFTER 1 pm the transfer will happen on the next working day between 11:30 pm-2:00 am.
We've assigned you a temporary number so that you can use your new Circles.Life SIM card as soon as you receive it! You can make calls, use your data and enjoy any of our services.
If you don't want to use your temporary Circles.Life number, you can continue using your old SIM card until the transfer is complete (you'll receive an email from us). You can then put your new Circles.Life SIM card into your phone and start using it. Woohoo!
[IMPORTANT] Things to take note:
- Your temporary number will be deactivated automatically as soon as your number has been successfully transferred over to Circles.Life.
- Remember not to terminate your service with your current telco, as we won't be able to transfer your number to Circles.Life then. Your line will be automatically terminated once the porting process is complete!
For more questions regarding activation: Click here