1. Turn on roaming in Circles.Life app
Roaming > Roaming settings > Roaming/IDD > Select 'Data Voice and SMS'
2. Turn on roaming on your phone
iOS: Settings > Mobile Data > Mobile Data Options > Turn on 'Data Roaming'
For iOS users with multiple data plans added: Settings > Mobile Data > Data Plans > Select your Circles.Life plan > Turn on "Data Roaming'
Android: Settings > Connections > Mobile Networks > Turn on 'Data Roaming'
3. Connect to our preferred roaming networks (refer to the list below)
iOS: Settings > Mobile Data > Network Selection > Turn off 'Automatic' > Select preferred network
For iOS users with multiple data plans added: Settings > Mobile Data > Data Plans > Select your Circles.Life plan > Network Selection > Turn off 'Automatic' > Select preferred network
Android: Settings > Connections > Mobile Networks > Network Operators > Select Manually > Select preferred network
4. Check if your APN setting is set to Sunsurf
iOS: APN is set automatically and you will not be able to change your APN setting. You can reset your APN setting by going to Settings > General > Reset > Reset Network Settings.
Please note that network reset may erase the WiFi names and password saved on your devices.
Android: Settings > Connections > Mobile Networks > Access Point Names > Check that APN is set to 'Sunsurf'.
Click here for more information about setting APN
5. Restart your phone and/or reinsert the SIM card if you have completed the steps above but still not getting any roaming data connection.
List of preferred roaming networks for GoRoam APAC, GoRoam EU/USA, Super Roam & GoRoam Plus
- Australia (Telstra, Vodafone and Optus)
- Belgium (Belgacom (Proximus))
- Bangladesh (Robi Axiata)
- Cambodia (Smart Axiata)
- Czech Republic (Vodafone Czech Republic)
- Estonia (Elisa Estonia)
- Finland (Elisa Finland)
- France (Orange)
- Germany (Vodafone D2)
- Greece (Vodafone Greece)
- Hong Kong (SmarTone)
- Hungary (Vodafone Hungary)
- Indonesia (XL and Indosat)
- Ireland (Vodafone Ireland)
- Italy (Vodafone Omnitel)
- Japan (Softbank)
- Latvia (Bite Latvia)
- Lithuania (Bite Lithuania)
- Luxembourg (Tango Luxembourg)
- Macau (SmarTone Macau)
- Malaysia (Celcom)
- Malta (Vodafone Malta)
- Netherlands (Vodafone Libertel)
- New Zealand (2degrees)
- Philippines (Globe)
- Portugal (Vodafone Portugal)
- Saudi Arabia (Mobility)
- South Africa (Vodacom)
- South Korea (SK Telecom)
- Spain (Vodafone Spain)
- Sri Lanka (Dialog Axiata)
- Taiwan (Chunghwa)
- Thailand (AIS)
- Turkey (Vodafone Turkey)
- UAE (du)
- UK (Vodafone UK)
- USA (T-Mobile)
- Vietnam (Viettel)
Click here for Pay-As-You-Go rate & preferred roaming networks