Please note that transferring your number to another telecom provider follows a similar process to terminating your account with Circles.Life. Once your number is successfully ported out, your account will be automatically terminated on the last day of the month.
Important: Top Reason for Port-Out Failure
The most common reason for a failed port-out request is the activation of the Secure Me feature to protect your account from unauthorized transactions. If this feature is active, you might be informed that your account appears "suspended” or “inactive”, and the port-out request cannot be completed. To ensure a smooth port-out process:
Disable Secure Me Before Porting Out
- Call our customer service at +65 8808 6868 between 9 AM and 6 PM (Monday to Sunday) to deactivate Secure Me.
- Our team will assist you in resolving this issue and enabling the port-out process.
Steps to Follow Before Porting Out:
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Clear Any Outstanding Balances
Ensure all your bills are fully paid before initiating the port-out process. Outstanding balances can delay or block your request. -
Initiate the Port-Out Request
To begin the port-out process, simply inform your new telecom provider that you wish to transfer your number to them. This will trigger a port-out request in our system, and we will process the transfer accordingly. -
Disable the Secure Me feature (if active)
If you receive a message stating your account is "suspended" or “inactive” or your port-out fails, this is likely due to Secure Me being active.
- Call our customer service at +65 8808 6868 between 9 AM and 6 PM (Monday to Sunday).
- Our team will assist you in disabling Secure Me and processing your port-out request.
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Confirmation of Port-Out
Once your port-out request is successfully processed, you will receive an email confirmation. Your account will be terminated at the end of the month, in line with the port-out.
Example:
If your port-out is completed on January 22, 2021, your account will be terminated on January 31, 2021, and your line will no longer be active from the following month.
Additional Notes:
- Pay-As-You-Go Charges (PAYG): Any usage charges incurred during the current month will appear in your next bill. We recommend checking your usage periodically via the Circles.Life App to stay informed.
- Final Account Termination: After your port-out is successful, your account and bill information will be fully terminated on the 30th or 31st of the month, depending on the calendar.
For more details on how to check your bills, please Here.