I am currently on a different telco provider, how can I transfer my existing number?

For Primary account

You can transfer your number from any postpaid line from other telco providers. If you’re a Circles.Life existing user, check out this guide instead. Primary account's number transfer can be done during the SIM activation process or on the Circles.Life app after activation.

• During SIM activation process:

1. Select ‘Transfer Number’ when you activate your Primary SIM.
2. Complete the activation flow.
3. You will receive an email confirmation about your transfer.

• After activation:

1. Login to the Circles.Life app with the new number provided.
2. Click Profile => Port Number 
3. Fill in the necessary details to complete number transferring. 
4. You will receive an email confirmation about your transfer.

For Sub accounts

You will only be able to transfer your number after you receive a Circles.Life assigned number (emailed to your Primary account email address after the Primary SIM is activated).

Once you receive your your assigned new number, simply follow the steps below:

1. Login to the Circles.Life app for Sub Account with the new number provided.
2. Click Profile => Port Number 
3. Fill in the necessary details to complete number transferring. 
4. You will receive an email confirmation about your transfer.

Note: As a Circles.Life user, you can only transfer your number as a Primary account, For Sub accounts, you can either transfer a number from another telco or get a new number.