What is AutoRoam?
For a seamless roaming experience, AutoRoam will automatically apply when Data Roaming or Data, Voice, and SMS Roaming are enabled in the Circles.Life app. This allows you to roam without purchasing a separate roaming pack, with the following AutoRoam rates applying. Read more about Autoroam here.
Ensure that you have turned off roaming on your Circles App immediately.
If you are traveling and want to avoid any unexpected roaming charges, ensure you have turned off both Roaming in the Circles App and your device. Read more about it here.
AutoRoam will be automatically charged to your account
You are still charged Autoroam, but did not use any of the data.
If you sure seeing an unexpected AutoRoam charge on your bill, even when you did not use the data or have your device roaming turned off, you may be eligible for a waiver.
You can raise a request via our App here for quicker response or through our Customer Happiness Agents.
Read more about how to waiver request and get it approved immediately here.