Have you just subscribed to 5G but are unable to access it? Your device network/data settings may need an update!
IMPORTANT
- Make sure that your device is compatible with 5G. To see the list of 5G-compatible devices, click here.
- Make sure that your device has been updated to the latest software.
- Make sure that Low Power Mode is disabled. For instruction, click here for iOS devices and here for Samsung devices. For other devices, please refer to your device's FAQ.
On iPhones:
Step 1: Make sure that your iPhone is on the latest software.
- Open "Settings" > "General" > "Software Update"
Step 2: Below are recommended settings to enable 5G in your iPhone:
For iPhone 13 and newer
Depending on your OS version, you may follow the steps below:
- Open “Settings” > "Mobile Data" > "Mobile Data Options" > "Voice & Data" > Tap on "5G On" and "5G Standalone"
OR
- Open "Settings" > "Mobile Data" > Select the SIM you are using > "Voice & Data" > Tap on "5G On" and "5G Standalone".
For iPhone 14 and newer
You may also enable the “Voice over 5G Standalone” settings, which allows you to use 5G for phone calls too. Follow the steps below:
- Open “Settings” > "Mobile Data" > "Mobile Data Options" > "Voice & Data" > Tap on “Voice over 5G Standalone”
Read 'Use 5G with your iPhone'
On Android phones:
Step 1: Make sure that your device is on the latest OS version.
Step 2: Set your network preference to 5G by following the path below. (The steps may vary a little depending on your device model)
Android Devices in General
Phone Settings > Network & Internet > Mobile Network > Preferred Network type > Select the option that has 5G listed alongside other network types such as 2G/3G/4G LTE.
Samsung Devices
Phone Settings > Connections > Mobile Network > Network Mode > Select the option that has 5G listed alongside other network types such as 2G/3G/4G LTE.
Google Pixel Devices
Phone Settings > Network & Internet > SIMs > Preferred network type > Select the option that has 5G listed alongside other network types such as 2G/3G/4G LTE.
In case you would like to use 4G predominantly while still being subscribed to 5G, you can set your preferred network to an option that doesn't have 5G listed.