Have you just subscribed to 5G but are unable to access it? Your device network/data settings may need an update!
For tips on how to update your device settings for the best 5G experience, you can refer to our articles below:
For iOS users
For Android users
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Other important notes:
- Make sure that your device is compatible with 5G. To see the list of 5G-compatible devices, click here.
- Make sure that your device has been updated to the latest software.
- Make sure that Low Power Mode is disabled. For instruction, click here for iOS devices and here for Samsung devices. For other devices, please refer to your device's FAQ.