To switch from a 4G to 5G SIM,
- Tap on the 5G banner:
- You will be prompted to upgrade your SIM to a 5G SIM if your SIM is not a 5G SIM
- If you select a 5G physical SIM, place your order, schedule the delivery and ensure that someone is there to receive it. (P.S. you won't have to pay a single cent for delivery!)
- When you are ready, connect to Wi-Fi and activate your SIM via the app. Your old SIM will be deactivated and your new 5G SIM will be activated.
- Pop in your new SIM and you're all set up!
- For the 5G eSIM, please ensure you are connected to Wi-Fi and install your eSIM. Toggle airplane mode and ensure you can see the network bars on your device.
The next step for you would be to get the 5G add-on. Look forward to uninterrupted videos!
Note: This is available to a select group of customers.