Q1. Am I eligible to apply for AIG’s Total Mobile Protection Plan via the Circles.Life mobile app?
You are eligible to apply for AIG’s Total Mobile Protection Plan via the Circles.Life mobile app if you are:
(a) between 16 and 65 years old (both ages inclusive); and
(b) a registered Circles.Life customer.
(c) purchased Total Mobile Protection together with your new phone in the same order
Q2. Where can I find out more about AIG’s Total Mobile Protection Plan?
You can refer to the policy wording here.
Q3. Can I sign up for this policy on behalf of someone else on the Circles.Life mobile app?
No. Only a registered Circles.Life customer is able to sign up for this policy for himself/herself on the Circles.Life mobile app.
Q4. How do I sign up for the AIG’s Total Mobile Protection Plan on the Circles.Life mobile app?
- Go to the Phone tab in the shop page.
- Select your preferred phone model
- Add Total Mobile Protection by selecting the checkbox
- Click on the “Add To Cart”
- Click on "Cart" and checkout Checkout.
- Once approved, you will receive your policy wording from AIG.
Q5: When does my coverage under this policy start?
Your policy will start the moment you receive your policy wording
Q6. How am I billed for this insurance policy?
Once you checkout, you will be charged a one-off payment of $110 for Total Mobile Protection.
Q7. How will my personal details be shared?
By signing up for the policy, you agree to have your personal details shared and disclosed to AIG for the necessary checks, approvals and operations as stated in AIG’s data privacy policy. More information on AIG’s uses of personal data can be found in the privacy policy here.
Q8. What should I do if I need to update my policy details?
Once your subscription has been confirmed, you will receive an email from AIG containing your policy document. Please check that your purchased plan and personal details are accurate.
If there are any errors within your policy document, please contact AIG directly here.
Q9. How do I cancel my insurance policy?
For any cancellation requests, please contact AIG directly here.
Q10. For other queries:
If you have pre-subscription enquiries or have yet to receive an email with your policy document from AIG, please contact our team for more assistance at: digital-partnerships@circles.asia.
Alternatively, you can also contact AIG directly here.