What is 4G roll-over data?
4G roll-over data is a limited time offer which allows for customers who are subscribed on Unlimited data to have their unused data of the 280 GB 4G Unlimited data allocation to be rolled-over to the following month. This feature is only available for customers who are subscribed to or subscribe to the Unlimited data Add-on from March 2020. The first month customers will see their roll-over data will be the 1st of April, 2020 after 4:00AM.
Any other unused data out of your data allocation will not be rolled over - this includes but is not limited to 20 GB of Base Plan data, Bonus data, Boost data, Roaming data etc.
How much of my data will be rolled over?
All of your unused data from your 280 GB 4G Unlimited data allocation will be rolled over to your following month from March 2020 onwards. Your data allocation will be capped at 1 TB including your base plan allocation.
Any other unused data out of your data allocation will not be rolled over - this includes but is not limited to 20 GB of Base Plan data, Bonus data, Boost data, Roaming data etc.
Example Rolling over of data
1st Month of Subscription Allocation and Usage
- Base Plan Allocation - 20GB
- Unlimited data (4G) Allocated - 280GB
- Base Plan Used - 0GB
- *Unlimited data (4G) Used - 65GB
Roll-over data (4G) to 2nd Month = (280 GB - 65 GB) = 215 GB
2nd Month of Subscription Allocation
- Base Plan Allocation - 20 GB
- Unlimited data (4G) Allocated - 280GB
- Roll-over data (4G) from 1st Month - 215GB
Total 2nd Month Allocation = 20 GB + 280 GB + 215 GB = 515 GB
When will my rolled over data reflect?
The first month customers will see their roll-over data will be the 1st of April, 2020 after 4:00AM (only if they stay subscribed to Unlimited data Add-on from March 2020). The total allocation will reflect both on your Circles.life App dashboard and in your Unlimited data dashboard. The rolled-over data from last month will specifically reflect on your Unlimited data Dashboard.
What happens if I remove Unlimited data?
If you remove the Unlimited data add-on, you will be allowed to use the entire allocation till the end of the month, but will forfeit the right to any roll-over for the upcoming month.
Will my data get throttled?
Your data will not be throttled until your use up all your allocated Unlimited data or hit the Fair Use Policy Cap of 1 TB. After this, you will experience managed speeds.
Note: Complimentary 5G access for Unlimited Data customers is not applicable to CirclesFamily & CirclesDataOnly plans. Hold tight while we work on getting you 5G!