For iPhone Users:
You can follow these steps to complete a factory reset on your eSIM-compatible iPhone.
- Go to 'Settings' > 'General' > 'Reset' > 'Erase All Content and Settings' > 'Erase iPhone' >'Erase All and Keep Mobile Plans'.
For Google Pixel Users:
You can follow these steps to complete a factory reset on your eSIM-compatible Google Pixel device.
- Go to 'Settings' > 'System' > 'Advanced' > 'Reset Options' > '‘Erase all data’
- Your eSIM will automatically be retained.
For Samsung Users:
You can follow these steps to complete a factory reset on your eSIM-compatible Samsung device.
- Go to 'Settings' > 'General management' > 'Reset' > 'Factory data reset' > 'Reset'
- Your eSIM will be automatically retained.
Need help? You can get in touch via our contact channels here.