If you have failed your ID verification, you'll receive a notification like this:
Click "Edit your details" to reupload a new picture of your ID document, based on the failure reason provided. Please check that you have
- Provided a clear picture of your ID (with no glare and not blurry)
- Provided the front and back view of your ID
- Provided one of the 12 acceptable IDs stated
- Singapore NRIC
- 11B
- Student's Pass
- Long Term Visit Pass
- Work Permit
- S Pass
- Employment Pass
- Entry Pass
- Training Employment Pass
- Personalized Employment Pass
- Work Holiday Pass
- Dependant's Pass