ACTIVATION

New Number Activation Process

• How to activate my SIM card
• How do I choose a new number?
• How long does it take to activate my new number?

Number Transfer Activation Process

• How do I transfer my number?
• When will my number transfer be completed?
• How can I check the progress of my number transfer?
• Can I start using my Circles.Life SIM card before the number transfer is completed?
• Can I reinitiate my number transfer?
• Why am I experiencing service disruption during the transfer process?

Number Transfer Requirements

• [IMPORTANT] What are the prerequisites to transfer my number?
• Can I transfer my pre-paid number to Circles.Life?
• Can I still transfer my number if it is not registered under my own name?
• How do I check the contract end date of my existing telco?
• Should I terminate my number before transferring?

Making Changes To Number Transfer

• Can I cancel my transfer request?
• Will I be able to make other changes to my request?

Number Transfer Failure

• Can I reinitiate a failed number transfer due to NRIC/ID mismatch?
• Can I reinitiate a failed number transfer due to pre-paid number?
• Can I reinitiate a failed number transfer due to suspended/terminated account from my old telco?

Troubleshooting Issues After Activation

• How do I activate my replacement physical SIM?
• Why can't I receive any SMS after my transfer?
• Why does my old number still appear on iMessage?