BILLING

General Questions

• Payment methods available
• When and where I will get my bill

Reading Bills

• What is "Adjustment" on my Bill
• Higher charges in my first bill
• What pro-rated Base Plan subscription means
• Reading my bill
• Additional charges on top of the Base Plan
• I disagree with my bill

Upcoming Bills

• Checking my upcoming bill amount
• Making payments for my upcoming bills

+Phone Plan

• How the $65 /mo charges will be reflected and charged
• How my phone payments will work

Changes to Billing Details

• I want to change my payment card
• I want to receive bills at a different email address

Outstanding Payments

• My bill payment failed
• My account was suspended and I want to activate it
• I'm unable to make a payment using PayNow
• Delaying my payment
• I was charged a late payment fee
• I have received a Letter of Demand from a law firm. What does that mean and what can I do?

Card Charges

• Instant charges
• I receive a $200 charge