BILLING

Understanding My First Bill

• How do I read my bill?
• Why is my first bill more expensive than I thought?
• Why are there additional charges on top of my Base Plan?
• What does pro-rated Base Plan subscription mean?

Making Payment

• How do I make payment for my outstanding bills?
• I have a few outstanding bills, can I pay some of them first?
• Why am I facing issues making payment using PayNow?
• Can I request for a payment delay?
• What is the billing cycle?
• What are the payment methods available?

See all 7 articles

Instant Charges

• What are One-Time charges?
• What are Boost charges?
• Why am I getting charged instantly upon purchasing Add-Ons?
• Why am I suddenly geting charged $200 on my credit card?

Upcoming Bill Charges

• How can I check my upcoming bill?
• Can I make an advance payment for my upcoming bill?
• What are PAYG (Pay-As-You-Go) charges?
• What are Auto-Boost charges?
• What are IDD (International Direct Dialing) charges and Global Fees?
• Why am I still seeing Add-On charges even after I have unsubscribed?

Adjustment (Waiver and Cashback)

• What does "Adjustments" mean on my bill?
• Why is my $10 cashback is not reflected in my upcoming bill?
• If my first bill consists of 2 months, why do I only get one $10 cashback on my first bill?

Accessing and Updating My Invoice

• How do I access my bills?
• Why am I not seeing this month's invoice?
• How can I change my billing address?
• How long does it take for the new address to be reflected on invoice?
• How can I change my billing email address?

+Phone Plan Installment Payment

• Why is my +Phone Plan charges ($65/mo) not reflected on the monthly bill?
• How does the installment payment for my +Phone Plan work?
• Blocked amount on my credit card while I’m on the +Phone Plan
• Tracking the number of installment payments remaining on the +Phone Plan