BILLING
Payment Queries
Understanding My First Bill
- How do I read my first bill? Why is my first bill more expensive than I thought?
- Why are there additional charges on top of my Base Plan?
- What does pro-rated Base Plan subscription mean?
- How to Understand My Circles.Life Bill?
- Can you explain the charges on my invoice? My waiver is missing.
- Why do I have 'Add-On' on my plan?
Making Payment
- Why did I receive a bill after porting out or terminating my Circles.Life account?
- Why Am I Still Receiving Payment Reminders After Paying My Bill?
- Understanding Your Last Bill: Suspensions, Terminations, and Port-Outs
- What is a credit cap
- Why my Pay Now is not working?
- How do I reactivate my number if I still have outstanding bill?
Upcoming Bill Charges
Accessing and Updating My Bill (Invoice)
- My PDF bill is password-protected. How do I view my bill?
- I don't remember making any Call/SMS/MMS or use this much data, how to check if they are correctly charged?
- How do I access my bills?
- Why am I not seeing this month's invoice?
- How can I change my billing email address?
- How long does it take for the new address to be reflected on invoice?
Instant Charges
Phone Combo Plan
- How does the payment for my Phone Combo Plan work?
- Why is there a blocked amount on my credit card while I’m on the Phone Combo Plan?
- How do I find out more information about the installment payments charged on my credit card?
- Why is the monthly transaction amount charged by Circles.Life less than the amount reflected in the checkout process?