BILLING

General information on the billing process

• When and where I will get my bill
• Payment methods available

Reading my bill

• Higher charges in my first bill
• Explanation of what pro-rated Base Plan subscription means
• Reading my bill
• Additional charges on top of the Base Plan
• Accessing my past bills
• I disagree with my bill

My upcoming bills

• Checking my upcoming bill amount
• Making payments for my upcoming bills

Making changes to my billing profile

• I want to change my payment card
• I want to receive bills at a different email address

I have an outstanding bill

• My bill payment failed
• My account was suspended and I want to activate it
• I'm unable to make a payment using the Pay Now option
• Delaying my payment
• I was charged a late payment fee
• I have received a Letter of Demand from a law firm. What does that mean and what can I do?

My card was charged

• Instant charges
• I was charged $200

Device payments

• Buy a phone on installments
• I bought a phone on an installment plan from Circles.Life and I want to make changes to the payment plan