PHONES

iPhone 14

• When will I get my iPhone 14?
• How many iPhone 14s can I buy from Circles.Life?
• Are there any penalties or fees for canceling my Phone Combo Plan with Circles.Life before the payback period ends?
• How can I pay with Atome?
• Can I cancel my order?
• Will I be tied down to a phone contract if I purchase a phone?

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Installment Payment Options

• What are the available installment payment options for device purchases?
• Is there a minimum amount required for me to opt for installment options?
• What happens when I terminate my Circles.Life line or port out to other telcos?
• How will the invoicing be done?

Samsung Galaxy S22 Series 5G Launch

• How long would the Samsung Galaxy S22 Series 5G Launch Campaign run?
• What benefits would I receive when I purchase one of the Samsung Galaxy S22 Series 5G devices during launch period?
• How would I receive the launch benefits?
• What is the mechanics of the '100% Rebate on Samsung Galaxy S22 Series 5G device ' lucky dip?
• Where can I purchase one of the Samsung devices?
• How can I pay for the Combo Plan/Phone only?

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Combo Plan (Existing)

• Combo Plan (Existing Customers)

Phone Combo Plan

• How does a Phone Combo Plan work?
• Why should I get the iPhone SE (2nd Generation) on a phone combo plan with Circles.Life instead of re-contracting with my existing telco?
• What is the difference between a Phone Combo Plan and the normal 20GB Smart Start plan on Circles.Life?
• Are there any penalties or fees for cancelling my Phone Combo Plan with Circles.Life before 24 months?
• How do I pay for the Phone Combo Plan?
• What if I don’t want to transfer my number – can I still sign up for a Phone Combo Plan?

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New Customers

• I’m not a Circles.Life customer yet. Can I purchase a device without a plan?
• I need more data/talktime/text messages than what is offered in the Phone Combo Plan, can I get more?
• Can I pay for the full amount upfront for the phone when signing up for a Phone Combo Plan?
• I have a referral code / CIS code / promo code, how do I use it when signing up for a Phone Combo Plan?

Existing Customers

• I’m an existing Circles.Life customer, how do I purchase a device?
• Will purchasing a new phone change or affect my current monthly plan?
• Can I use a promo / referral code for a phone-only purchase as an existing customer?

Questions on our devices & order fulfillment

• Advisory for Huawei Smartphones
• Can I get AppleCare+ if I purchase an iPhone from Circles.Life?
• When is the soonest my phone can arrive?
• Can I opt for contactless delivery for my phone purchase?
• Do phones sold by Circles.Life come with warranty?
• I want to return my device. Can I get a refund?

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