PHONES
Yes to $0 upfront phones!
Combo Plan Promotion (8 October to 10 November 2021)
- What are premiums and what are the premiums available?
- How will I know what premiums I get?
- How can I pay for the combo plan/phone?
- If I choose to pay for my phone via installments, when will the first month charge be made?
- When will I receive my premiums?
- How long will this promotion last?
PURPLE iPhone 12 Pre-Order
Combo Plan (Existing)
Samsung Galaxy S21
iPhone 12
- I have paid the waitlist fee of $50 and have ordered the new iPhone from Circles.Life website. When will my waitlist fee be refunded?
- What happens if I wish to cancel my line with Circles.Life?
- If I don’t have a DBS or POSB credit card, can I still purchase the new iPhone?
- Can I pay for my phone with installments?
- How do I pay for the new iPhone + SIM Combo Plan?
- I have paid a waitlist fee of $50. However, I have changed my mind and want a refund. What should I do?
Circles.Black Combo Plan
- What is the Circles.Black Combo Plan?
- When can Circles.Black customers expect to receive their phone upgrade voucher?
- What other benefits do I get as a Circles.Black customer?
- How do I pay for the Circles.Black Combo Plan?
- What happens if I wish to cancel my combo plan?
- What if I don't want to transfer my number? Can I still sign up for a Circles.Black plan?
Phone Combo Plan
- How does a Phone Combo Plan work?
- Why should I get the iPhone SE (2nd Generation) on a phone combo plan with Circles.Life instead of re-contracting with my existing telco?
- What is the difference between a Phone Combo Plan and the normal 20GB Smart Start plan on Circles.Life?
- Are there any penalties or fees for cancelling my Phone Combo Plan with Circles.Life before 24 months?
- How do I pay for the Phone Combo Plan?
- What if I don’t want to transfer my number – can I still sign up for a Phone Combo Plan?
New Customers
- I’m not a Circles.Life customer yet. Can I purchase a device without a plan?
- I need more data/talktime/text messages than what is offered in the Phone Combo Plan, can I get more?
- Can I pay for the full amount upfront for the phone when signing up for a Phone Combo Plan?
- I have a referral code / CIS code / promo code, how do I use it when signing up for a Phone Combo Plan?
Existing Customers
Questions on our devices & order fulfillment
- Advisory for Huawei Smartphones
- Can I get AppleCare+ if I purchase an iPhone from Circles.Life?
- When is the soonest my phone can arrive?
- Can I opt for contactless delivery for my phone purchase?
- Do phones sold by Circles.Life come with warranty?
- I want to return my device. Can I get a refund?
Debit Card Installments
- What is Buy Now Pay Later (BNPL)? How can I make phone purchases via debit card installments?
- When will my device be delivered?
- Who is eligible to access this payment option?
- What is the spending limit via hoolah?
- Why is my order being cancelled?
- How wilI I know if I am eligible for this payment option?
Samsung Galaxy Z Flip3 | Fold3 5G Launch (10 September to 9 October)
- Are there any penalties or fees for cancelling my Phone Combo Plan with Circles.Life before 24 months?
- What if I don't want to transfer my number? Can I still sign up for a combo plan (Phone + SIM Card)?
- What happens if I wish to cancel my monthly installments?
- Where can I purchase my Samsung device?
- How can I pay for the combo plan/phone?
- When will I receive my premiums?