PHONES

Samsung Galaxy S24 Series

• The Samsung Galaxy S24 series is here!
• Where can I purchase one of the Samsung devices?
• How can I purchase a plan and a device at the same time?

iPhone 15

• When will I receive my iPhone 15?
• I am an existing customer. Are there any perks for me when I purchase a new phone?
• How can I purchase a plan and a device at the same time?

iPhone 14

• When will I get my iPhone 14?
• How many iPhone 14s can I buy from Circles.Life?
• Are there any penalties or fees for canceling my Phone Combo Plan with Circles.Life before the payback period ends?
• How can I pay with Atome?
• Can I cancel my order?
• Will I be tied down to a phone contract if I purchase a phone?

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Installment Payment Options

• What are the available installment payment options for device purchases?
• Is there a minimum amount required for me to opt for installment options?
• What happens when I terminate my Circles.Life line or port out to other telcos?
• How will the invoicing be done?

Phone Combo Plan

• How does a Phone Combo Plan work? What are the benefits?
• What is the difference between a Phone Combo Plan and the normal 20GB Smart Start plan on Circles.Life?
• Are there any penalties or fees for cancelling my Phone Combo Plan with Circles.Life before 24 months?
• How do I pay for the Phone Combo Plan?
• What are the requirements for a monthly installment payment plan?
• Can I still purchase a Phone Combo Plan with Circles.Life if I do not have a Visa or MasterCard Credit Card from DBS/POSB?

New Customers

• I’m not a Circles.Life customer yet. Can I purchase a device without a plan?
• I need more data/talktime/text messages than what is offered in the Phone Combo Plan, can I get more?
• Can I pay for the full amount upfront for the phone when signing up for a Phone Combo Plan?

Existing Customers

• I’m an existing Circles.Life customer, how do I purchase a device?
• Will purchasing a new phone change or affect my current monthly plan?
• Can I use a promo / referral code for a phone-only purchase as an existing customer?

Questions on our devices & order fulfillment

• Can I get AppleCare+ if I purchase an iPhone from Circles.Life?
• When is the soonest my phone can arrive?
• Can I opt for contactless delivery for my phone purchase?
• Do phones sold by Circles.Life come with warranty?
• I want to return my device. Can I get a refund?
• Where can I get post-sales support for my phone?

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