MANAGE ACCOUNT

OTP

• I cannot receive OTP SMS currently. Can I receive the OTP via email instead?

Profile Update

• How do I change/ transfer ownership of my phone line to someone else?
• How do I update my personal information?

Lost SIM

• What can I do if my SIM card or my phone gets lost / stolen? SIM Replacement

Damage SIM

• What can I do if my SIM card is damaged or dysfunctional?

You Page Profile

• Where do I find the You Page?
• Where do I update my details such as email address, credit card details, etc.?
• What will happen if I do not share my information?
• What will Circles.Life do with my information?
• What benefits do I get from completing my profile?
• How do I edit my answers?

Suspension

• How do I suspend my number?
• What are the charges for suspending my number?
• What is the maximum duration for a suspension?
• When can I schedule for a suspension?
• If I have outstanding bills, can I still suspend my number?

Termination/ Cancellation of SIM

• How do I cancel my Circles.Life plan or terminate my SIM?
• I have requested for a line termination but my line is still active and I'm still being charged.
• Why can’t I activate my SIM 14 days after purchase?
• How to port out my Circles.Life number?
• How do I cancel my Multi-SIM plan?
• Can I still cancel/ terminate my plan if I have outstanding bills?

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