ROAMING

Roaming Setup and Troubleshooting

• What is a Preferred Network? (Roaming)
• How do I turn the roaming settings off / on via my device?
• List of countries with no preferred networks
• Can I activate Roaming for my Child Account (Family Plan)?
• I have no data connection overseas, or I am on data roaming but cannot connect to any network.
• How do I turn on / off roaming?

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Monthly Recurring Add-ons: SuperRoam Asia and SuperRoam Global

• How do I subscribe to roaming add ons/ buy roaming packages to get roaming data?
• What is SuperRoam Asia, SuperRoam Global and SuperRoamEurope?
• What happens when I exceed the roaming data volume for SuperRoam Asia or SuperRoam Global?
• How will I be charged for SuperRoam Asia or SuperRoam Global?
• How do I unsubscribe from my monthly recurring roaming add ons?

One-time Boost: GoRoam APAC Plus and GoRoam Europe

• What is GoRoam APAC Plus?
• What happens when I exceed the data volume for GoRoam APAC Plus?
• What happens when I buy more than 1 GoRoam APAC Plus pack?
• How can I change the start date for GoRoam APAC Plus?
• What is GoRoam Europe?
• What happens when I exceed the data volume for GoRoam Europe?

AutoRoam

• I am charged AutoRoam but I did not use any data. What should I do?
• What are the roaming calls, data or SMS rates charged?
• What is AutoRoam?
• I have disabled roaming on my device settings. Why did AutoRoam get activated?
• How will I be charged for call forwarding if I'm roaming overseas?

Manage Roaming Usage

• Will I be notified if my Roaming Add On package is running low on data?
• If I have purchased multiple Roaming Add Ons with overlapping validity periods, which package will be consumed first?
• How do I check my roaming data balance?
• Can I set a limit to my Data Roaming usage?
• Does my Data Roaming Cap also cover Talktime or SMS roaming?
• What is the default value of my Data Roaming Cap?

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